Help & Support

Website platform & project FAQs overview

Frequently asked questions

We partner with businesses of all sizes, yet the same questions keep coming up. There are many pitfalls and things you should be asking as part of your due diligence to ensure you find a good partner for your next project. Hopefully we have addressed some of those questions here.

If you require support for an existing product or service, please send us further information.

How long does it take to build a site?

Once we have all the content (text and images), it should usually take 3-5 working days for us to design and build a typical, small scale website. The most time consuming phase of any web project is collecting and writing the content.

What do your websites cost?

Our prices depend on a few factors. To get a better idea of the cost of what you need we recommend requesting a quote and free consultation. This involves a quick telephone discussion where we will ask a few questions about your project , what features and interactivity you’ll need, who will handle content development, whether or not you’d like to sell online. After this short discussion, we should be able to give you a ball park number. If you’re still interested, we’ll be happy to develop a comprehensive proposal that outlines the scope, process and costs.

What are your payment terms?

A typical website project starts with a 50% deposit. Once we have completed and fulfilled our scope, the final 50% is collected and your website is then scheduled for launch.

What do I need before we start?

We can help you build a final site map but we’ll need a clear idea of what pages you want on your new site. As well as this we will need all available image & text content, access to your domain host as well as a 50% deposit before work commences.

Do I need to get website hosting?

Not necessarily, as all Squarespace plans include fully-managed cloud hosting, ensuring your website remains available at all times. However, if you opt to use wordpress for your website build then you’ll have a number of options for hosting your site. We can advise on a 3rd party hosting provider suited to the scale of your project.

Is Squarespace reliable?

Squarespace is a super reliable, all-in-one website & content management platform. Squarespace’s status page is dedicated to showing you when Squarespace runs into trouble – as you can see, any bugs or issues are very infrequent and resolved very quickly.

How much is Squarespace hosting?

Squarespace offers monthly plans starting at £13 / month or annual plans starting at £120 / year – the costs will depends on the specific requirements of your website. If you build your website with Hive Social, we can get you 20% off your first year! More info on Squarespace’s pricing can be found here.

What is wordpress and is is reliable?

Wordpress is a great website building platform suited to many industry and business types. It offers a higher degree of customisation options than Squarespace and gives you more freedom with hosting your site. There are thousands of free & paid plugins available for a myriad of functions on your wordpress site, it can do just about anything.

Can you build a blog site or online store?

Of course! We love helping people to express themselves on their blog. There are lots of great templates for bloggers on Squarespace that can show off their content in many different ways. We can then customise these styles for you to give you a great and unique looking blog or e-commerce storevfor all to see. Check out our tailored package for bloggers above. We can advise you on a template that will show off your awesome products or services and then teach you how to maintain your store online. This will include, stock levels, discounts, sales as well as understanding at your sales analytics

What is your process?

1 | Project Proposal document based on detailed brief
2 | Shared project folder set up
3 | Template options document
4 | Squarespace account set up & optimisation
5 | Set up website architecture / site map
6 | Content build out
7 | Design & development (incl. custom code)
8 | Review, amendments & changes
9 | Full site, browser & device testing
10 | Go live!
11 | Monitoring & any bug fixing
12 | Basic Squarespace training

Why choose Lunar Digital?

We are incredibly passionate about the Squarespace platform and have over 5 years experience in custom Squarespace design & development. We also remotely design and manage wordpress business website sites for clients from all over the world.

The idea behind Lunar is to work with our clients, not for them. We take a unique and collaborative approach to website design & development and can offer our clients a truly personalised service.

Will I be able to make changes to the site after it is completed?

Yes. We use WordPress and Squarespace to build our sites and this powerful content management system allows anyone with good computer skills to make changes to their own website. We always remain available to make changes for you, if you don’t have time or you need more complex changes.

Can you help me update my existing website that another web firm built?

Yes, we currently work with WordPress and Squarespace websites. So if your site is built there we can offer 24/7 specialist support and regular maintenance.

Can you help me write content for my website?

Yes. We can include copy writing and editing in our proposals. We also build your sitemap and help structure the foundation of your website in the planning stages.

Can you help me source photos for my website?

Yes. We will help you source free or paid images. We also have photographers and videographers available to produce custom photography and videos your website, social media or YouTube.

Do you maintain my website?

We can absolutely maintain your site for you if needed. We have a dedicated page for this located here. We offer support and maintenance packages that can cover: blogs, content updates, product management, SEO, content optimisation, general ‘housekeeping’ and loads more!   Our packages apply to new and existing WordPress or Squarespace websites.

Do you work with clients outside the UK?

We are based in Southampton, UK but we work with clients all over the world! We have a very flexible work schedule and pride ourselves on the adaptable approach we take. We always endeavour to make projects for our international clients run just as smoothly as any UK based project.

We currently work with clients in Cyprus, Spain, Italy & othets

If you still have some questions please submit them using the form below. We will respond within an hour!